Fortpoint Automotive PVT LTD - Hero MotoCorp

Nice showroom and very supportive staff all sales and service

"Booked my Hero bike through Flipkart Perchance but took delivery from Fort Point Virar showroom. Excellent service, helpful staff and smooth delivery experience. Highly recommended!"

Will split the review on two points Pros:- Sales & service staff. I bought my hero 160 Xtreme bike in 2020 and based on the excellent service and bikes performance I purchased another vehicle Destiny. Now kudos and extreme appreciation to Mithun and Udaya, both the supervisors run the service shop with complete dedication. Many of us customers buy brands based on the performance, Understanding, customer centric compassion and support by these staff like the Mithun and Udaya. Both are humble and upfront explain all the points of the service and realistic time and price. Although some may find service proces high, guys we need to understand gadi liya hai toh maintenance hoga hi. Atleast preventive maintenance toh hoga hi. You can leave your vehicle rest assured that both these supervisors will get the work done in best possible time. They will review and guide their technicians to resolve the issues on the vehicles. Cons:- Management and support staff All calls about service are directed to the above two supervisors. Their phones are ringing the whole day unable to handle the shop floor activities. Call center staff that keep calling for service should be delegated with these calls. Spare parts:- Fortpoint needs to be proactive in stocking basic and critical spares given that this is a major hub now. Billing:- Billing staff sits in an AC room with an attitude as if they are doing a favour on us. Customers are sweating out waiting in line for billing and the girls inside are doing the work slowly whilst gossiping and giggling. Customer waiting area:- Fortpoint has kept opened a new waiting area for the customers like car showrooms have. This is good. But mostly often this room is kept locked with fans and AC OFF. On one occasion on informing the billing counter about it the no one bothered to come and ON or check the AC. Note:- I have been giving my vehicles for servicing every 3 months since 2020. Once again would highlight both supervisors are gems and should be retained and incentivised accordingly. I bought the second vehicle only because of the reliability and trust instilled by them in the brand. These are your Brand ambassadors and champions.

10/10 Good Service

Best experience & good service centre

Best service

Good sttaf

10-10 Good Service

I really appreciate and thank you for quick service and staff also very supportive

⭐️⭐️⭐️⭐️⭐️ I recently purchased the Vida VX2 Plus and I’m absolutely loving it! 🚀 The ride is super smooth, the build quality feels premium, and the acceleration is perfect for city traffic. The battery range is exactly as promised, and charging is quick and hassle-free. The dealership staff was polite, knowledgeable, and kept me updated throughout the process. The delivery experience was good — though I feel if the delivery time could be a bit faster, it would be even more impressive for future customers. Overall, a great experience and a fantastic EV choice. Highly recommend the Vida VX2 Plus to anyone looking for style, performance, and eco-friendliness! 🌱💯 🚀🙌

Is Hero Xtream 250r Available?

Nice service

Introduction was awesome by sale's man Prathamesh,i was surprised with his gesture the way he detaled me about destiny 125.i am happy hero,employed him.and he so dashing,and hot too 🔥.but still you need to hire more like.Prathamesh Chavan.He deserves it... All thankyou for your advice and suggestions... thankyou Thankyou HERO ALREADY YOU HAVE 1 HERO....

Very nice supporting staff & good service