INRhttps://dealers.heromotocorp.com/locator/new-delhi/karol-bagh/ess-aay-agencies-india-pvt-ltd-hero-motocorp-in-karol-bagh-new-delhi--2tfasN/homeT 2336, Faiz RdKarol Bagh, new delhi110005
ESS Aay Agencies India PVT LTD - Hero MotoCorp
T 2336, Faiz Rd, Near Hanuman Mandir, Karol Bagh, new delhi, delhi - 110005
Two Wheelers Dealer in Karol Bagh, New Delhi, Delhi
9289922382
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07-09-2025
I have been facing some major issues with my new Hero Xtreme 125R, which often left me frustrated with repeated complaints. However, I really appreciate the way the service center—especially Mr. Lokender—handled my concerns.
Every time I visited, Lokender ji patiently listened to the problems, calmly explained the solutions, and ensured the issues were fixed in depth. His supportive attitude and dedication made the overall experience much better.
While I hope Hero improves the product experience, I must say the service support and Lokender ji’s efforts have been excellent. Overall, my experience with him and the Hero service team has been good.
22-08-2025
06-08-2025
My Honest Review – Hero Service Center, Karol Bagh
Today I visited the Hero Service Center in Karol Bagh for my bike servicing. While the staff behaviour was polite and professional, the overall experience left me disappointed.
Firstly, while preparing the bill, they didn’t inform me about what items were added or what parts were replaced. They just handed over the bill without explaining anything. As a customer, I feel it’s important to know what’s being done to my vehicle.
Secondly, when I got my bike back after the service, it wasn’t cleaned properly. There was still visible dust on the body, and the polish wasn’t done well – just a light wipe. I had to clean the bike myself afterward to make it look presentable.
What’s worse, I noticed a few scratches on my bike which were not there before. Clearly, the vehicle was not handled with proper care during the service.
Also, after delivering the bike, no one even asked me how it was running or whether I faced any issues post-service. A simple follow-up or feedback check would’ve shown that they care about customer satisfaction – but that didn’t happen.
We pay a good amount for bike servicing, not just for internal fixes, but for complete attention and care. Scratches, poor cleaning, and lack of communication are not acceptable.
I sincerely hope the service team becomes more responsible in the future. I would also suggest other customers to carefully inspect their bikes and ask for full details before accepting delivery.
04-08-2025
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We are empowering millions around the globe through our portfolio of innovative and sustainable products. Powered by technology-driven excellence, we are shaping the future of mobility. Value for our customers by manufacturing affordable new age mobility solutions. Thus empowering them to move ahead in their lives riding the wave of development and innovation. With co-workers and partners by drawing energy and inspiration to excel at everything, directed towards building a better world. A whole new generation of social and environment heroes by developing a worry free ecosystem conducive to sustainable mobility. Thus, paving the way to a greener, safer and equitable future.